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ICSolutions

Since 2003, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

ICSolutions currently provides our ENFORCER® calling system and outstanding customer service to more than 400 individual facilities, making up more than 275 agencies across the United States and providing calling services to a total of about 300,000 inmates. Agencies using The ENFORCER® range in size from small city, county, and regional facilities, to large state DOCs housing as many as 44,000+ inmates.

The Enforcer Inmate Call Processing Technology is a fully integrated SIP-Based call processing platform deployed in a Tier 1 data-center and accessible to authorized users from any location, both onsite or remote. This platform is built on high-availability, maximum redundancy hardware, leveraging a Linux-based operating system coupled with a PostgreSQL enterprise-class database management system.

This highly advanced call processing platform offers unique capabilities, features and investigative tools to help facilities manage the flow of telephone communications between inmates and their loved ones…. A variety of payment plans and calling options, coupled with 24-hour access to live customer service agents, translates to more inmate calling, greater customer satisfaction and, ultimately, increased revenue for facilities.

We’re committed to ensuring that our clients are completely satisfied with every aspect of our products and services. Our highly experienced personnel plan and coordinate every new installation, and each agency is partnered with a dedicated ICSolutions account manager. We have a nationwide network of service technicians and our live technical support services are available 24/7. We also provide free software upgrades to all of our clients, ensuring that they always have the most current technology and the newest features available.

Click here to learn more about our products and services which include:

  • The Enforcer Centralized Call Processing
  • Remote Access
  • Call and Funding Alerts
  • Link Analysis
  • Key Word Search
  • Voice Biometrics
  • Visitation Phone Monitoring and Recording
  • Inmate Voicemail
  • Facility Messaging
  • Over the Phone Commissary Ordering
  • Video Visitation
  • Wireless Inmate Tablets
  • Offender Management Systems
  • Inmate Banking
  • Kiosks – Booking, Deposit and Inmate
  • Paperless Grievance Filing
  • Cell Phone Detection & Control