Whether it’s a customer service representative taking your order, a warehouse staff member preparing and shipping your order or an account manager following up with you, we make teamwork the foundation of our customer satisfaction efforts.
- The Keefe Group customer service team features more than 150 combined years of experience and many of our representatives have serviced the same accounts for over a decade.
- Our warehouse staff includes more than 80 team members with tenures of over a decade, and boasts a 99%+ order accuracy rate.
- Our 30+ account managers working across the country share the same commitment to making sure we’ve met your needs and that you’re always completely satisfied.
Keefe Group’s customer service branch, based in Saint Louis, Missouri, is comprised of Keefe Supply customer service, Keefe Commissary Network’s Technology Help Desk/Project Managers and the call centers for Access Securepak and Access Corrections. These state-of-the-art centers are manned by a team of English- and Spanish-speaking representatives who have undergone extensive background checks and drug testing. Live online chat is available for web ordering support. KCN also offers live, 24/7 customer service that’s never through a third party.
Every day, our mission is to understand your facility’s unique needs and provide you with comprehensive, easy-to-use solutions. That’s why we have an in-house software development team that writes, supports and continually improves all of our own commissary and banking software. And because outstanding customer service is our #1 priority, our employees follow a company-wide commitment to always be accountable for your ultimate satisfaction. The result is high-quality service and products!